This certificate outlines the Cancellation and Refund Policy for payments made through the online payment gateway integrated with Anand Niketan School.

1. Cancellation Policy

• Once a payment is successfully made towards school fees or any other services, it cannot be canceled by the payer.
• In exceptional cases, such as duplicate transactions or incorrect fee payments, users may request a cancellation by contacting the school’s accounts department.
• The school administration reserves the right to review cancellation requests on a case-by-case basis.

2. Refund Policy

• School fees and other payments are generally non-refundable.
• Refunds may only be granted in exceptional cases, such as:
  
  • Duplicate payments.
  • Excess amount paid due to technical errors.
  • Transactions made in error, subject to school management’s approval.
• Approved refunds will be processed within 7-10 working days and credited to the original payment method.

3. Process for Requesting a Refund

• Users must submit a written refund request via email to [School’s Finance/Accounts Department Email], including:
  
  • Transaction ID
  • Payment date
  • Proof of payment
  • Reason for refund request
• The school reserves the right to approve or reject any refund request based on internal policies.

4. Transaction Failures & Reversals

• In case of a failed transaction where the amount is deducted but not credited to the school’s account, the payment gateway provider (e.g., Razorpay) will automatically reverse the amount within 5-7 working days.
• If the amount is not refunded within this period, users should contact their bank or payment gateway support.

5. Contact for Queries

For any cancellation or refund-related queries, please contact:

• Anand Niketan School Accounts Department
• Email: office@anandniketanschool.com
• Phone: +91 7008963163